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Beckenham Beacon Dermatology Services


The Background

Beckenham Beacon is a redeveloped health centre in Beckenham, London Borough of Bromley. It is managed by King's College Hospital NHS Foundation Trust.

With a backlog of patients, Beckenham Dermatology Services had 300 referrals and a shortage of 40 slots a week.

 

The solution

Agile Insourcing was contracted to reduce the waiting time for 2-week-wait (2WW) cancer patients awaiting their first appointment after a GP referral. This involved providing weekend clinics and surgical lists (see and treat) over 8 weeks.

 

Benefits to the Trust

The Trust has benefited from improved patient access by implementing a See and Treat model for quicker patient management. This has led to a significant reduction in waiting lists, ensuring more timely access to crucial dermatology services.

Benefits to the Trust include:

  • Increased capacity for 2WW cancer patients
  • Enhanced responsiveness to urgent dermatology needs
  • Efficient use of resources with weekend clinics
  • Improved patient satisfaction with timely appointments
  • Patients are discharged back to the GP where possible to ease pressure on Trust

 

Testimonial

“Overall, we were very pleased with this contract. The team was very responsive to our request and mobilised a team at very short notice due to the urgency of the situation. Having had contracts in the past, the team understood our requirements. The clinical team were excellent in undertaking training before attending the site and was understanding of the issues the Trust was working through with the implementation of our new patient system, EPIC.

The insourcing manager and team worked well with us during the contract, often making themselves available at short notice to discuss issues. Patients were also happy with the service provided, and our cancer performance improved significantly during the contract because of the additional support provided. We look forward to working with the team again should the need arise.”

Service Manager - Dermatology - Beckenham Beacon

For more information on services from Agile Insourcing either call 01756 704754 or email info@agile-insourcing.co.uk

Results

Rapid mobilisation
The implementation of Agile Insourcing resulted in a reduction in access waiting times, meeting the client's objectives to reduce wait time.
Improved discharge rates
Achieved over 95% positive patient feedback

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