The challengeManchester Foundation Trust (MFT) faced a significant challenge with 7,000 patients on the waiting list for echocardiography (ECHO) services. 5500 of these patients waited over six weeks. Due to recruitment shortages and increased demand, weekday and weekend activities were necessary to meet patient needs. The team distributed the workload across three sites to meet Trust targets.
The solution
Manchester Foundation Trust looked to increase the number of ECHO scans performed to 450 weekly. They wanted to reduce the waiting time for all ECHO patients across the Trust.
This included approximately 170 scans at each site to reduce the waiting list and subsequent referrals. Agile Insourcing provided a consistent team of British Society of Echocardiography (BSE) accredited medical staff. ECHO services were delivered 7 days a week, ensuring maximum coverage and patient care. Agile Insourcing was awarded a contract for one site, with a second site added within a few months.
This included approximately 170 scans at each site to reduce the waiting list and subsequent referrals. Agile Insourcing provided a consistent team of British Society of Echocardiography (BSE) accredited medical staff. ECHO services were delivered 7 days a week, ensuring maximum coverage and patient care. Agile Insourcing was awarded a contract for one site, with a second site added within a few months.
Benefits to the Trust
Agile Insourcing provided ongoing support with a continuous team throughout the contract entirety. Having a flexible approach to the monthly service has assisted with the backlog and ongoing referral rates offering patients appointment sooners and reducing the overall waiting list considerably.
The results
Through Agile Insourcing’s targeted approach and consistent service delivery, Manchester Foundation Trust has effectively managed its ECHO patient waiting list challenges. The Trust has experienced enhanced service quality and provided timely patient care. Agile Insourcing’s ability to scale services quickly and maintain high standards has proven invaluable in achieving MFT’s objectives.
- A substantial decrease in the patient waiting list was observed, improving patient care.
- A consistent team of BSE-accredited professionals maintained service quality.
- Agile Insourcing received excellent feedback from MFT for its services.